Anderson Technologies, Inc. Launches Managed Tech Services Offerings for Its Clients

Anderson Technologies, Inc. is pleased to announce the launch of Managed Tech Services packages. Open to new and current clients, these packages cover a range of IT monitoring and protection plans tailored to your technological needs and budget.

Mark Anderson, principal and co-owner of Anderson Technologies said, “We’re excited to offer Managed Tech Services plans that enable us to manage our clients’ infrastructure more proactively. Rather than waiting for something to fail and fixing it then, these plans allow us to implement systems that help anticipate issues before they occur, increasing uptime and client productivity.”

By investing in outsourced monitoring, servicing, and general upkeep of their computer infrastructure, our clients experience fewer problems and less downtime. Most importantly, Anderson Technologies provides a more thoughtful, purposeful management of your ever-changing computing technology, while fixed-fee plans give clients predictable computer maintenance costs and accommodate a wide range of system needs and budgets.

Clients can choose from Anderson Technologies’ Sentinel, Guardian, and Citadel Plans, each offering varying levels of coverage to manage and maintain a client’s network, firewalls, servers, workstations, laptops, printers, and wireless infrastructure. With both on-site and remote support, data backups, recovery, and anti-virus/anti-malware management, Anderson Technologies provides clients thorough evaluations, system stabilization, and ongoing monitoring of potential vulnerabilities and system entry points.

“It’s of paramount importance to us to provide the same level of exceptional service our clients have always enjoyed,” added principal and co-owner Amy Anderson. “We feel this new system of support will benefit them tremendously. The reception we’ve had so far has been outstanding as clients experience peace of mind knowing their systems are being monitored. And from a financial standpoint, a predictable monthly fee helps clients avoid budgetary surprises throughout the year.”

If you’d like to discuss our Managed Tech Services and set up proactive support for your IT needs, please give us a call at 314.394.3001 or send an email to sales@andersontech.com.

 

 

Concierge Computer Services: The Solution to “I Love New but Hate Change”

The dichotomy between computers and human behavior defies logic. Everyone wants the fastest CPU and the latest and greatest apps, but adjusting to something new is often disconcerting. We like knowing where everything is on our desktop and having our settings “just so.” While we get excited about upgrades and the prospect of “newer,” “faster” and “better,” we do not like the process of upgrading because it often wipes out our customized settings and account information. Even in a program suite as familiar as Microsoft Office, new software versions introduce seemingly minor features that make everything feel foreign.

The solution? Anderson Technologies’ Concierge Computer Services.

This service is for clients who want to implement new technology with the least impact and keep everything as close to “the same” as possible. It’s the utmost in customer care – a labor-intensive service eliminating the frustrations typically associated with an upgrade.

One of our longstanding non-profit clients recently purchased new computers for every employee in their organization. Their existing systems’ useful life had been extended for as long as possible (see related article I Need More Speed!), necessitating an upgrade. We provided them with additional services outside of our standard Managed Services package. In addition to standard new computer setup and configuration,we downloaded, installed, and customized all third-party software (several hundred apps in total); promoted local-user accounts; mapped network drives; personalized individual user environments; restored all Internet browser favorites and settings; relinked email accounts; and reestablished all cloud, printer, and remote connectivity connections.

Mark Anderson explains, “Our goal was to provide each employee with a new computer platform that is so similarly configured to their original machine, the only thing they notice from the transition is how much faster everything runs.”

The client is thrilled with the new computers and  with the service provided by Anderson Technologies. The company did not want their employees struggling for weeks to get their computers back to “normal.” They saw this as an investment in employee productivity that created a seamless computing environment.Their Executive Director recently said, “They have very high standards. When you’ve worked with others that don’t seem to maintain those high standards, you know the difference. With Anderson Technologies, you’re buying technological peace of mind.”

If you are ready for an upgrade, contact us at 314.394.3001 or sales@andersontech.com.

 

Malware Security Alert: KeyRaider Infects Jailbroken iPhones

Although this latest hack might not apply to you, we want to advise you about the latest malware, nicknamed KeyRaider. News sources are reporting KeyRaider only targets “jailbroken” iPhones. Here is a link to an article that provides more information.

Jailbreaking is a practice most common among tech-savvy users who wish to remove the restrictions and limitations imposed by their phones’ operating systems. “Unless you have jailbroken your phone, you don’t need to worry about this malware security alert,” said Mark Anderson, principal of Anderson Technologies, Inc. “This isn’t really an issue for most of our clients but it does point to a key principle. In general, security barriers are important safeguards put in place by phone manufacturers. Bypassing these measures can have disastrous results.”

If you have a jailbroken phone or any security concerns about your computer infrastructure, we can help! Please contact us at 314.394.3001 or send an email to info@andersontech.com.