Careers at Anderson Technologies
Do you have an unlimited mindset? Are you humble and intelligent? You’ll fit right in! We’re trustworthy, disciplined, and love to remove limitations. And, we have fun while we’re doing it.
Anderson Technologies is a growing small business dedicated to providing other small businesses with IT solutions. All Anderson Technologies employees receive: healthcare coverage, 401K retirement with 3% match, paid time off, learning and development opportunities, and cross-functional training. Anderson Technologies is an Equal Opportunity Employer.
Anderson Technologies is actively seeking applicants for the following positions.
If you would like to submit your resume, please email careers@andersontech.com.
IT Account Manager
Are you humbly intelligent? Do you have an infinite mindset? If you are skilled at building strong relationships with C-suite leaders and have the business acumen to listen and help solve business problems through technology this is an excellent opportunity for you.
We are seeking a proactive and dynamic Account Manager to join our team. As an Account Manager, you will play a pivotal role in maintaining and expanding relationships with our clients. Your primary focus will be on ensuring client satisfaction, coordinating problem-solving efforts, engaging in upselling opportunities, and being a liaison between clients and our technical teams.
Responsibilities:
- Client Relationship Management: Build and nurture strong relationships with clients, acting as their primary point of contact for all account-related matters.
- Communication Expertise: Demonstrate excellent communication skills in interactions with clients, internal teams, and senior-level stakeholders, effectively conveying technical information and solutions in a clear and concise manner.
- Problem-Solving Coordination: Act as a coordinator to resolve escalations promptly and efficiently by collaborating with technical teams, ensuring swift and satisfactory resolutions.
- Upselling and Revenue Growth: Identify opportunities to upsell services to existing clients, contributing to revenue growth and expansion of our service offerings.
- Financial Conversations: Engage comfortably in discussions regarding pricing, contracts, and financial aspects of services with clients, ensuring transparency and value alignment.
- Client Satisfaction: Proactively gauge client satisfaction, gather feedback, and take necessary actions to maintain high levels of satisfaction and loyalty.
- Engagement with C-suite and Business Owners: Establish rapport and engage confidently in discussions with C-suite executives and business owners, understanding their strategic goals and aligning our services accordingly.
Required Skills:
- Proven Account Management Experience (as defined above): 4-7 years of demonstrated experience in account management, preferably in the managed IT services industry, with a track record of successful client relationship management.
- Excellent Communication Skills: Able to express ideas clearly and listen actively. Strong verbal and written communication skills, with the ability to articulate technical information to non-technical stakeholders.
- Problem-Solving Abilities: Critical thinker with the ability to analyze and interpret information to understand complex situations. Adept at coordinating solutions by collaborating with cross-functional teams.
- Sales and Upselling Acumen: Experienced in identifying client pain-points and applying
product knowledge to demonstrate the value additional products or services provide. Understands the delicate balance between selling additional services and being attentive to client concerns and adapting the conversation based on client response and feedback. - Comfortable with Financial Discussions: Confident in communicating the financial details of a product or service and negotiating contracts. Ability to sell value and benefits that specifically relate to client needs, goals, and challenges.
- Customer-Centric Focus: Knowledgeable in building strong relationships on a base of trust and empathy. Reliable, responsive, and willing to go above and beyond to ensure high level of client satisfaction. Take responsibility for tasks and deliverables, meeting deadlines and fulfilling commitments.
- Team Player: Open to different perspectives and ideas and is willing to adjust approach based on team needs. Supports a constructive and respectful environment by focusing on solutions and addressing conflicts diplomatically and with empathy.
- Bachelor’s Degree (preferred)
Solutions Architect
Anderson Technologies is looking for a trustworthy, driven professional with strategic technology insight and outstanding results.
Do you have an infinite mindset that knows there is always an answer to even the most challenging technical situations?
Are you looking for a solutions-based opportunity with a consulting focus to help businesses of all sizes remove technological limitations? Our team is searching for the right technical talent to join our family-owned and fast-growing company as we expand our consultation capabilities. We’re looking for individuals who enjoy handling many sales and project opportunities simultaneously, someone who is sharp and can provide the professional in-person and written presentation necessary to convey the best IT solutions to business owners and leadership.
If so, we’d love to talk to you.
Responsibilities:
- Help small businesses solve IT challenges
- Analyzing technology environment and requirements
- Identify customer needs and engineer right-sized solutions of technology to fit their business
- Conduct evaluations of the client computer system architecture to identify potential areas for improvement
- Prepare and present technical solutions to clients along with providing a technical roadmap
- Determine improvements to current IT infrastructure by analyzing cost-benefit ratios and proposing changes to hardware, process, or use of technology services
- Independently manage projects for a variety of clients and work closely with project management and client success teams.
- Participate in and/or facilitate status meetings
- Identify opportunities to further assist clients succeed in their environments
- Gain customer acceptance by demonstrating value of proposed solutions
- Work with Technical Project Managers and Client Success Managers to determine and review best IT solutions with potential customers and document their feedback.
- Understand the technical aspects of projects to identify risks, propose immediate solutions and provide guidance for the computer system solutions.
- Work closely with Project Implementation team to assist with technical issues leading up to and during deployment
- Act as a technical resource regarding projects in works
Required skills:
- Bachelor’s degree or equivalent project experience
- 10+ years of Systems Administrator experience
- Commitment/desire to meet individual and company goals and targets
- Expresses company core values: golden character, infinite mindset, detailed excellence, dedication/loyalty, humble intelligence, initiative, and optimism
- Strong background in system administration, network infrastructure, cloud solutions and migrations.
- Strong time management, organization, and problem-solving skills
- Project and resource management skills
- Deep analytical skills
- Ability to lead and manage a team and provide growth input
- Ability to handle conflict and objections with a levelheaded approach
- Ability to build rapport and develop strategic relationships
- Creative problem solving
- Expert troubleshooting skills for complex technical issues
- Exceptional customer service
- Outstanding written and oral communication
- The ability to work independently without daily direction
Please submit a cover letter explaining why you would excel in this position along with your resume and salary requirements.
Cybersecurity Analyst
We’re looking for an Analyst with 3+ years of experience. We are a growing firm known for providing creative, well-engineered solutions to our clients and acting with honesty and integrity.
Are you humbly intelligent, trusted, and love detailed excellence? This position requires an infinite mindset to strategize, think on your feet, and be willing to do whatever it takes to protect the clients we love. Our cybersecurity team is depended on to proactively keep our clients secure and respond appropriately should a threat appear.
If this resonates with you, we’d love to talk!
Responsibilities:
- Incident Response for all client systems
- Proactive threat monitoring, and reviewing alerts
- Vulnerability testing for customers.
- Respond to client security questionnaires, RFP/RFI’s, and audit requests.
- Process building and documentation
- Periodic client ACL reviews
- Annual client systems reviews to ensure environments are secured
- Change management reviewal process
- Baseline security configurations for security appliances or SaaS solutions
- Support cybersecurity related initiatives as required.
- Work with Associate IT Director to set baseline cybersecurity policies for clients
Required skills:
- Bachelor’s degree or equivalent certifications and/or experience
- 3-5 years of Cybersecurity experience
- Commitment/desire to meet individual and company goals and targets
- Expresses company core values: golden character, infinite mindset, detailed excellence, dedicated and loyal, humbly intelligence, initiative, and optimism (See Anderson Tech Core Values)
- Strong background in system administration or cybersecurity
- Strong time management, organization, and problem-solving skills
- Project and resource management skills
- Deep analytical skills
- Ability to handle conflict and objections with a levelheaded approach
- Ability to build rapport and develop strategic relationships
- Creative problem solving
- Expert troubleshooting skills for complex technical issues
- Exceptional customer service
- Outstanding written and oral communication
- The ability to work independently without daily direction
Please submit a cover letter explaining why you would excel in this position along with your resume and salary requirements.
IT Project Manager
Anderson Technologies is looking for a trustworthy, driven professional with strategic technology insight and outstanding project management capabilities.
The IT Project Manager plans, organizes, and implements client technical projects related to information technology infrastructure – continuously striving to research and recommend solutions that balance the value of quality IT solutions with client budgets. This position will work collaboratively with the Anderson Technologies’ team to cultivate creative solutions for individual businesses of all sizes. The selected candidate must possess the core competencies and behaviors of a trusted advisor including: business acumen, attention to detail, high cognitive ability to come up with solutions to problems quickly as they arise, interpersonal communication, task delegation and follow through, and customer focus.
Responsibilities
- Help small to mid-sized businesses solve IT challenges
- Develop project plans and goals based on client needs
- Maintain project timeframes, budgeting estimates, and status reports
- Manage resources for projects, including accurate procurement and team utilization
- Implement IT strategies that deliver projects on schedule and within budget
- Coordinate project team members and develop schedules; clearly outline individual responsibilities
- Maintain meticulous organization to track project performance and schedule adherence
- Conduct risk assessments for projects and determine potential pitfalls to prevent before they occur
- Organize meetings to discuss project goals and progress
- Prepare cost estimates by studying all relevant client information
- Determine improvements to current IT infrastructure by analyzing cost-benefit ratios and proposing changes to hardware, process, or use of technology services
- Create verbal proposals with customers and follow up with a formal proposal for their signature
Required Skills:
- Expresses company core values: golden character, infinite mindset, detailed excellence, dedication/loyalty, humble intelligence, initiative, and optimism
- Bachelor’s degree
- 4+ years of IT project management experience
- Advanced computer skills and in-depth knowledge of IT, including network administration, SaaS solutions, and system administration
- Excellent analytical and problem-solving skills to handle any issues that occur during project execution
- Strong written and verbal communication to coordinate with clients, team members, and managers; ability to explain technical issues at both ends of the spectrum without reliance on others
- Experience architecting IT project proposals and generating quotes
- Organization and time-management skills to keep projects on track and within budget
- Excellent resource planning and task scheduling skills
- Strong communication and people skills
- Ability to handle conflict and objections with a levelheaded approach
- Ability to build rapport and develop strategic relationships
Junior Systems / Network Administrator
We’re looking for a Junior Systems/Network Administrator to join our Managed Services practice. We are a growing firm known for providing creative, well-engineered solutions to our clients and acting with honesty and integrity in all we do.
This technical position will be primarily responsible for supporting aspects of clients’ small to mid-size networking environments. You will be performing system and network administration/maintenance and support on a day-to-day basis. Competence in the following areas is required: servers, workstations, network infrastructure, data storage, cloud services, and network applications with an emphasis on Microsoft Windows server and cybersecurity services. Work will be performed remotely at our main office as well as onsite at client locations.
Responsibilities:
- Monitor and maintain client computer and network infrastructure to ensure optimal performance, reliability, and security
- Independently manage assigned tasks for a variety of clients
- Answer customer calls and provide support to help resolve technical issues
- Review systems and key indicators on daily basis
- Troubleshoot issues as they arise
- Consistently monitor, document, and report administration activities and network operating environment information
- Participate in status meetings with client and account team
Qualifications:
- Creative problem solving
- Expert troubleshooting skills for complex technical issues
- Exceptional customer service
- Outstanding written and oral communication
- The ability to work independently without daily direction
Required Skills:
- Highly proficient in desktop IT technologies (Windows 10, Mac OS X, Microsoft offerings including Microsoft 365, Azure, etc.)
- Strong security certifications
- Understanding of Windows registry, group policies, event logs, application log files and other configuration/information files
- Understanding backup applications and hardware
- Windows Server installation, configuration, and administration
- Active Directory management and troubleshooting
- Microsoft Server installation, configuration, and administration
- Microsoft 365 services implementation, configuration, and administration
- A good understanding of networking (TCP/IP, DNS, DHCP) and Internet fundamentals
- A broad understanding of Storage and Virtualization technologies
- Experience with anti-virus and anti-spam applications
- Experience with VoIP applications
- 1-2 years experience a plus but we welcome entry-level applicants to learn and grow with our company
- Database administration experience a plus
- Prior consulting experience a plus
Education
- College degree
- Microsoft Technical certifications a plus
Please submit a cover letter explaining why you would excel in this position along with your resume and salary requirements.
Systems / Network Administrator
We’re looking for a Mid-Level or Senior Systems/Network Administrator to join our Managed Services practice. We are a growing firm known for providing creative, well-engineered solutions to our clients and acting with honesty and integrity.
This technical position will be primarily responsible for managing all aspects of clients’ small to mid-size networking environments. You will be performing system and network administration/maintenance on a day-to-day basis. Competence in the following areas is required: servers, workstations, network infrastructure, data storage, cloud services, and network applications with an emphasis on Microsoft Windows server and cybersecurity services. Work will be performed remotely at our main office as well as onsite at client locations.
Responsibilities:
- Monitor and maintain client computer and network infrastructure to ensure optimal performance, reliability, and security
- Independently manage projects for a variety of clients
- Answer customer calls and provide support to help resolve technical issues
- Review systems and key indicators on daily basis
- Troubleshoot issues as they arise
- Consistently monitor, document, and report administration activities and network operating environment information
- Participate in and/or facilitate status meetings with client and account team
- Identify opportunities to further assist clients succeed in their environments
Qualifications:
- Creative problem solving
- Expert troubleshooting skills for complex technical issues
- Exceptional customer service
- Outstanding written and oral communication
- The ability to work independently without daily direction
Required Skills:
- Highly proficient in desktop IT technologies (Windows 10, Mac OS X, Microsoft offerings including Microsoft 365, Azure, etc.)
- Strong security certifications
- Understanding of Windows registry, group policies, event logs, application log files and other configuration/information files
- Understanding backup applications and hardware
- Windows Server installation, configuration, and administration
- Active Directory management and troubleshooting
- Microsoft Server installation, configuration, and administration
- Microsoft Exchange installation, configuration, and administration
- Microsoft SQL Server installation, configuration, and administration
- A good understanding of networking (TCP/IP, DNS, DHCP) and Internet fundamentals
- A broad understanding of Storage and Virtualization technologies
- Experience with anti-virus and anti-spam applications
- Experience with VoIP applications
- Four years minimum experience in networking/infrastructure technologies
- Database administration experience a plus
- Prior consulting experience a plus
Education
- College degree
- Microsoft Technical certifications a plus
Please submit a cover letter explaining why you would excel in this position along with your resume and salary requirements.
Client Success Manager
We’re looking for friendly, dedicated individuals to work closely with clients to ensure Anderson Technologies provides the best possible experience. The selected candidate must possess the core competencies and behaviors of a trusted advisor.
Responsibilities
- Builds and sustains excellent relationships with small business owners and decision makers
- Applies sales negotiation skills to secure contractual commitments for ongoing project work and agreements
- Serves as a one-stop escalation resource for clients and works with technical team to ensure the root cause is determined and addressed
- Works with technical team to onboard new clients and secure project work required to bring their technology to a secure and sustainable level
- Meets regularly with clients and conducts annual reviews with a technical project manager
- Foster relationships with clients to drive smooth transitions for current projects and ongoing managed IT services
- Obtain referrals from current clients for future projects
- Contribute and lead execution of the client strategy
IT Administrative Assistant
We’re looking for a detailed assistant to help our growing team with administrative tasks.
Responsibilities
- Answer IT help desk and main line calls, create tickets and assign to appropriate technical resource
- Ensure smooth office operations by maintaining supply inventories, evaluating needs, and completing maintenance requirements
- Support team by performing office tasks related to organization and administrative duties
- Exhibit polite and professional communication via phone and email
- Provide IT project coordination assistance to project managers
- Provide IT support to technical team regarding ticket creation and client interface
- Configure, quote, and order hardware for clients
- Track all expenses in Excel spreadsheet
- Schedule in-person and Zoom meetings and handle all invites for managing partners
- Handle paperwork and electronic filing
- Support accounting staff
- Answering the front door and signing people in
- Coordinating company parties and events
- Keeping company kitchen in order
- Coordinating with building manager
- Make travel arrangements for staff such as booking flights, cars, and hotel reservations
- Contribute to team efforts by accomplishing other administrative tasks as needed
