Contact Us Today!   314.394.3001   |   info@andersontech.com
Anderson Technologies
  • Home
  • Services
    • Overview
    • Managed IT Services
    • Cyber Security
    • System Administration
    • HIPAA Compliance Services
    • Ransomware Protection
    • Hardware & Software Consulting
    • Cloud Computing Services
    • Web Design
    • Anderson Archival
  • Industries
    • IT Support for Accountants
    • IT Support for Dental Offices
    • IT Support for Financial Services
    • IT Support for Architects and Engineers
    • IT Support for Manufacturing
    • IT Support for Nonprofits
  • Learn
    • What Are the Biggest Mobile Security Threats of 2020?
    • What Are Mobile Security Best Practices?
    • What Does a Firewall Do for a Network?
    • How to Maintain Security When Employees Work Remotely
    • How to Protect Your Data from Ransomware
    • Comparing Mobile OS
    • What Is Phishing?
    • How to Identify Phishing and BEC Scam Emails
    • What Is MFA And Why Do I Need It?
    • How to Reduce Risk and Secure Your Internet of Things Devices
  • Resources
    • Free Ebooks
    • Webinar: Cyber Security at Home: Protecting Your Business & Family
    • Newsletter Sign Up
  • About
    • About Us
    • What Our Clients Have To Say
    • Careers
  • Press
  • Blog
  • Contact
    • Contact Us
    • Free Consultation
    • HIPAA Services Inquiry
  • Help
  • Menu Menu
Managed IT Services protects your business

Is Your Inexpensive, Shortsighted IT Provider Leaving You Exposed?

February 27, 2018/in Managed Services /by Anderson Technologies

If you’ve experienced a technical malfunction or cyber security breach, you know the havoc they can wreak. As email scams, mobile malware, and ransomware attacks rise daily, your business is subject to more threats than ever. That’s why it’s important to have a trustworthy IT team to keep your systems up-to-date—and some IT service methods just don’t pass muster.

A leading management company in St. Louis is an Anderson Technologies’ managed IT services client.  When J. O., president of the firm, first met Mark Anderson, her company participated in a free cyber security seminar. At the time, they received break/fix IT support from another local firm.

“As we talked with [Mark] afterwards, he asked questions about what we were currently doing and looked at some of our hardware,” J. O. recalls. “The more we talked, the more they looked at what we had, it became clear that we needed to move away from the break/fix model.”

If you’re contemplating switching from a break/fix IT company to managed IT services—or if you don’t have IT support at all—take the many benefits of managed services into consideration.

Cyber Security

Symantec reported an astounding 1,271 successful ransomware events per day in 2016. Ransomware often targets businesses specifically, and the number of attacks is growing. Having a managed services team of cyber security experts can go a long way in protecting you and your assets from crippling cyber attacks.

Before the management firm committed to switching to a managed IT services provider, Anderson conducted a thorough infrastructure analysis that explored multiple layers of cyber security. “He looked at some of our hardware and pointed out that we hadn’t had any updates recently,” J. O. recounts, “which I understand is pretty critical to keeping your hardware secure.”

Anderson Technologies took the wheel. “Several areas needed immediate attention,” Anderson says. “The hardware firewall wasn’t being updated, three servers were missing enterprise-level anti-malware software, offsite backups didn’t exist, and patches weren’t being run regularly.” These security holes hadn’t been addressed by their previous break/fix IT company, leaving J. O.’s company exposed to a wide variety of digital threats.

Lower Long-Term Costs

Compared to a break/fix IT company, managed services is a wiser investment over time. Calling a break/fix company when the worst happens often incurs larger one-time fees without actually solving the root cause. This is something they had to consider when deciding to transition from the break/fix model. “Managed IT services mean that we’re getting proactive service so that we fix things before they become problems,” J. O. says. “I think you get what you pay for.” Putting band-aids on your most important investment—your business—is only going to cost you more money later if issues aren’t resolved as soon as they’re identified.

Proactive Approach

A break/fix IT company may work for quick fixes, like when you’re blindsided by ransomware or lose a file. But one of the most significant benefits of managed IT services is that you don’t have to be blindsided at all. Managed services covers the bases to predict and prevent technical difficulties your business may face. Most importantly, when something unexpected does happen, you have a team who knows your network inside and out for a speedy resolution.  The last thing you need when your workflow is paralyzed is guesswork as someone tries to learn about your environment.

While issues like firewalls and anti-virus software are preventative measures, managed IT services assess many more facets of your business’s technological systems. For example, the management firm didn’t realize that an outdated email infrastructure and a poorly-managed Active Directory server could leave them vulnerable to unrestricted users. With Anderson Technologies combing through their network and practices, the business was able to safeguard their daily work and reduce downtime, in what Anderson called a “dramatic improvement.”

Partnership That Considers Your Company’s Values

Managed IT services means you’ll always have a caring, proactive professional looking out for you. Most managed IT service providers offer both onsite and remote support. Calling your IT support team when you get locked out of your machine, submitting a service ticket online to resolve a minor issue, or having a technician upgrade hardware at your office are just a few examples of what a managed services agreement can do for your business.

Customer service and consideration are qualities that elevate Anderson Technologies and other managed IT service providers. Beyond simply finding the best solution to a problem, managed services aim to connect with your business’s goals and values. This is something that many businesses praise. “We know their environment backwards and forwards,” explains Joe Baker, Anderson Technologies’ Systems Administrator.

When the management firm needed help moving servers and other equipment in their office, the Anderson Technologies experts were immediately onsite to assist. “It was a pretty standard procedure, but some of their environment didn’t come online correctly,” Baker says. “We were right there to recognize and diagnose the problem and get them back up and running in no time because collectively we’ve seen it many times. If we hadn’t been there or they were a small business operating without an IT company or with a break/fix style company, it would’ve been a lot longer downtime.”

Take Pressure Off Your In-House IT Team

If your company relies on in-house IT support, don’t dismiss the prospect of managed IT services altogether. While having an external IT team working in parallel may seem superfluous, it actually benefits everyone.

“Distracted business owners constantly putting out technology fires are unable to focus their energy on their business’s growth and thrilling their customers,” says Anderson. Managed services gives your in-house IT team the freedom to work on bigger picture software issues and creative custom projects. Instead of running from workstation to workstation solving small internal problems, they’re free to dedicate their energy to technology solutions that will impact your bottom line.

The management firm is only one of the businesses Anderson Technologies has introduced to managed IT services. Not only are more companies ditching the traditional break/fix model, but managed services are adding industry-specific compliance and technological advances to their skill set, thereby reducing downtime due to potential IT problems.

“I’d suggest that any company feeling held back by their existing computer and network infrastructure would greatly benefit from investigating what a formal managed IT services relationship could do for them,” says Anderson.

If you’re tired of experiencing glitches in your business’s day-to-day operations, or if you just want to explore your IT options, contact Anderson Technologies today at info@andersontech.com or 314.394.3001 for a free consultation.

Contact Us

Tags: managed it services
Share this entry
  • Share on Facebook
  • Share on Twitter
  • Share on WhatsApp
  • Share on Pinterest
  • Share on LinkedIn
  • Share on Tumblr
  • Share on Reddit
  • Share by Mail
You might also like
IT Company is the missing piece How to Hire an IT Company, Even If You Know Nothing About IT
Small Business for Small Business: An IT Partnership
Wired Wireless network managed services Three Critical Reasons to Choose a Wired Network for Your Small Business
Celebrating 25 Years of Anderson Technologies
Tired of Waiting to Work?
What Does Working from Home Look Like With an MSP?

Newsletter Signup



Recent Posts

  • Busting Business Email Compromise
  • Listen & Learn: The Keys to IT Innovation
  • Merry Christmas and Happy Holidays (2020)
  • Learn: How to Reduce Risk and Secure Your IoT Devices
  • Rightsizing Now and for the Future

Seeking IT support and managed services?
Get a free consultation today.

Contact Us

  • Home
  • Services
  • Resources
  • About
  • Blog
  • Contact
  • Help
  • Privacy Policy
ATI Logo
Phone: 314.394.3001
Email: info@andersontech.com

13523 Barrett Parkway Dr
Suite 120
St. Louis, MO 63021



© - Anderson Technologies
  • Home
  • Services
  • Resources
  • About
  • Blog
  • Contact
  • Help
  • Privacy Policy
Quotables: Process Documentation (SmartSheet) SmartSheet-ProcessDocumentation User Frustrated by Critical IT Issues How 5 Critical IT Issues Are Compromising YOUR Business
Scroll to top
We use cookies to understand how you use our site. Click Accept to confirm your approval of this, or learn more in our Privacy Policy. Accept Privacy Policy
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.