Microsoft Office 365 Vs. Google Workspace

Here’s what’s similar between the two: both Microsoft’s Office 365 and Google’s Workspace (formerly known as G-Suite) offer productivity apps, email, and services. Each suite is licensed per user, per month, with scaled offerings available. They both offer a platform that houses these many tools that drive workplace productivity and collaboration.

Operating System (OS)

Office 365, being a Microsoft product, works optimally on an up-to-date Microsoft Windows OS. The latest apps aren’t going to run well, if at all, on any out-of-date OS. Office 365 also offers versions of their most popular programs that are designed to work on iOS, Android, and Mac. In fact, the Office applications for Mac are the exact same as those for Windows and perfectly compatible. No need to dismiss Office 365 if you prefer Apple devices. Because of their cloud versions, Office 365 is accessible from anywhere through a web browser, not just the desktop where native apps are installed.

Google Workspace, on the other hand, doesn’t favor any particular OS, because it is only accessible through the web. Systems like Chromebooks are designed to work with Workspace, but those machines are limiting for businesses because of their minimized capabilities and storage space beyond cloud access. Workspace has no native apps, but does offer Google for Desktop that helps make programs and files more accessible offline.

Applications

Both suites have a major selling point when it comes to their applications.

For Office 365, the keyword is features. Across the board, each application offers the ability to do more than Workspace in a format that is considered standard in the business world. The Office suite has longevity on its side and it shows. For work that is more complicated than a single-page flyer, short report, or simple chart, you probably need the Office 365 suite. Features like templates, styles, chart options, and formatting choices can help set a document apart.

On the other hand, the pared-down Workspace apps boast instant, seamless collaboration as their main selling point. You may do less in Workspaces, but you can do it together, instantly.

If you haven’t worked with collaborative documents before, they take the process of saving changes, sending to workers, and then syncing changes into one single step. Since the document lives (or at least keeps a synced copy) in the cloud, any employee who has access to the document can view and edit it simultaneously. Changes in Workspace documents, along with notation regarding who is making the change, appear instantly to make collaborative work fast and seamless.

Office 365 has made strides in collaboration, but still trails the working-together-first mindset of Workspace and isn’t quite as streamlined. While multiple employees can work in a document at one time, losing connection or working offline can mean that collaborative work in Office 365 often requires communication and tracked changes. These limitations aren’t prohibitive to collaboration, but could cause frustration to users used to Workspace.

However, users accustomed to the features and power of the Office 365 apps are rarely satisfied with the offerings of Workspace.

Beyond the fundamentally different approaches to features and instant collaboration, there are some other important differences in some of the applications.

When considering email, you may run into issues with either platform, depending on the number of transactional emails you send. Transactional emails can be promotional, involve sending a newsletter, or relate to automated replies. For Outlook-hosted and Gmail-hosted business accounts, consider the built-in email limits. Many users counter this by using a separate application, such as Constant Contact or Campaign Monitor, for their transactional emails. If you use Gmail and haven’t upgraded to an “@yourbusinees.com” address and instead send from an “@gmail.com” address, expect many email providers to send even professional messages to spam.

Cloud storage is another feature worth examining. Microsoft has two offerings designed for different purposes. OneDrive is intended to be a personal cloud backup, secured with enterprise-grade security but kept separate from company-wide storage. Sharepoint is built for company-wide data and synced files, making collaboration simple. Google Drive is a single interface that combines these two ideas. Individual folders can be set to different levels of access and sharing.

Usability

In today’s work-from-anywhere world, you may spend just as much time logging on from home as you do in the office. How do these suites compare when it comes to having the access you need, when you need it?

Both suites promise uninterrupted offline work, but saving Workspace offline can mean disappointment when re-synced later. Office 365 on the other hand utilizes native apps when the user is working from their main computer or mobile device. Most users of Office 365 use these native apps, since working strictly on the cloud could have just as many problems with updating offline work as Workspace. And if you’re working on a communal document offline, with both 365 and Workspace changes won’t be synced across all users until you’re back online. This can cause trouble in either platform.

Both Google Workspace and Office 365 offer mobile versions of their main offerings. These require up-to-date mobile devices and OSs to run efficiently, but do provide additional flexibility for users who spend part of their days away from a laptop or desktop.

Security

Both Google Workspace and Microsoft Office 365 offer enterprise-grade security, with controls for your IT partner or Managed Services Provider to make changes tailor-made to your organization’s needs. The most tangible security risk comes from users adding less secure third-party apps to the suite, a feature that is easy to do in Workspace. Either interface is only going to be as secure as those who set the software up and use them. Administrator controls can offer protection from third-party integrations, but they need to be set up properly to be effective.

Free accounts almost never offer the same level of security as business accounts.

Another strong feature of both suites is mobile device management (MDM). Administrators can easily wipe sensitive data and remove access from stolen or lost devices from the admin hub. Administrator controls are often a matter of preference, so if you have an in-house IT team, let them weigh in on the decision for an app suite. Workspace just added this feature for Windows devices in January 2020—meaning controls and fine-tuning options may be limited. Office 365 comes with Intune, which is a powerful MDM solution with granular controls and features.

Depending on the security needs and the contracts your company holds, the option to only store files and data locally—not in a cloud environment—could be crucial. In this case, Office 365 becomes the clear solution. It offers the flexibility of cloud and remote access, but also the option for a more locked-down internal approach. Google Workspace doesn’t. Another consideration: Microsoft, aside from their productivity suite, is in the computer security business. Building patches and new approaches to keeping your systems safe is a central part of their business model.

Phishing

Both Microsoft Office and Google Workspace are common phishing lures. Ensure that part of your employee training on the suite you choose includes phishing education and email safety.

A phishing email is a malicious email that appears to be from a trusted or neutral source. In the cases of productivity suite phishing, an email will arrive that appears to contain a link to a Microsoft Word or Google Docs file. Clicking on this link will direct the user to a page that looks similar to the online interface for Office 365 or Workspace, but entering your email and password here will provide those credentials to criminals. They then gain access to your account, can attempt to move from there into the business network, and mine your contact list for future phishing attacks.

The best defense against phishing attacks isn’t one suite or another, but user training and powerful network tools that help alert IT partners to unusual activity. Regardless of which suite you choose, if a user believes they may have clicked on a fraudulent link and provided their credentials, they should contact IT immediately to reset their password and take a close look at the account’s network activity.

Price

Both Office 365 for Business and Workspace offer tiered options in order to help you pay for only what your business needs. Google Workspace does offer a free single-user version, but as with any free service, that comes with security and usage limitations that don’t mesh well with the business world.

Here are their offerings as of February 2021.