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Anderson Technologies Recognized as a Best Cyber Security Firm for 2021

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Anderson Technologies has been featured by Small Business Monthly as one of St. Louis’s Best IT Firms or Best Cyber Security Firms for the past four years, and this year we are pleased to make that count five! We’ve been named a Best Cyber Security Firm for 2021.

A core tenant of Anderson Technologies’ 25 years serving the St. Louis area is our education and employee training approach to cyber security. Beyond the purely technical aspects like security monitoring, system audits, and essential hardware—all key parts of managed IT services through Anderson Technologies—we’ve found that continued education on cyber security risks and solutions is often what makes an impact and keeps an organization safe.

Do you need an expert eye on your organization’s cyber security? Download our FREE Cyber Security Essentials Checklist to see where your organization stands in 2021. For more help, please call us at 314.394.3001 or send us an email at info@andersontech.com for more information.

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A New Browser from Microsoft

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Here’s what might make it worth the download.

Since Internet Explorer hit peak saturation in 2003 with 95% of market share, Microsoft has been in a bit of a browser rut. Mozilla Firefox usage hit its peak in 2009, and the other major competitor, Google Chrome, is the current favorite with 69% of market share as of December 2019. But Microsoft’s new Edge browser could stand to upset that balance.

Built on open-source Chromium (originally developed by Google for their Chrome browser, and also a base for Opera), the new Edge, released January 15, 2020, offers almost all of the benefits of Chrome, as well as a few additional features.

Initial user feedback is in, and the new Edge could be a game changer in the browser wars.

What Makes Edge Chromium Stand Out?

Speedy and Resource Efficient: Though Edge is built on the same open source code as Google Chrome, its speed is significantly faster, even with multiple active tabs. It uses less RAM than the notoriously resource-hungry Chrome. For users maximizing efficiency and speed, the new Edge could make a difference in workflow. Browsing the web shouldn’t slow down other functions, and Edge makes that absolutely clear. Even the initial setup (with a profile imported from Microsoft or another browser) is almost instantaneous.

Built-In Security: Microsoft has developed a new feature called SmartScreen to aid in protecting users from reported phishing and malware websites. The new Edge comes with SmartScreen enabled, which displays a warning when users try to navigate to dangerous sites or download suspicious files.

Privacy as a Rule: Have you ever visited a website and then been bombarded with ads for their services on every other site you visit in that session? Trackers make these remarketed ads possible, and the new Microsoft Edge is designed to block them. Trackers capture information about users and how they interact with sites. They then relay that information to the site, connect it to social media accounts, and loop in ad servers. Users can select their level of protection, but all levels also block harmful trackers, like those involved in cryptojacking. While Firefox already offers this service, Chrome does not.

With such a focus on privacy, it’s no surprise that Edge meets the new industry standard with their InPrivate windows offering the same functionality as Incognito in Chrome or Private Window in Firefox. Edge also comes with pop-ups, redirects, and ads all blocked as the default.

Compatibility: Edge offers integrations with Azure Active Directory and Office 365 by IT administrators. Granular control over updates and group policy objects customize the browser for business needs. This feature, if fully utilized, could enable users to search internal company servers through their Edge browser instead of Windows Explorer.

Extensions: In addition to the growing library of Edge-specific extensions in the Microsoft store, Edge also works smoothly with most, if not all, existing Google Chrome extensions. Users focused on privacy and security can add another layer of protection to those already built into Edge.

Applications: When run on Windows 10, the new Edge provides the option for users to run websites as apps. Once set up, these apps are accessible through the taskbar or as desktop icons, and they cut down on running multiple tabs within the browser. This feature is especially useful with sites that a user might want to keep running all day, like Twitter or a time tracking application.

 

For users tied heavily to Windows OS and other Microsoft services, Edge adds functionality without adding load time and RAM. Microsoft does warn that Chrome users who integrate with Gmail may experience some incompatibility in the new Edge landscape; however, users overwhelmingly report that this hasn’t been an issue. Ultimately, the use of one browser over another often comes down to preference, but there are no major flags that should prevent users from including Microsoft Edge among their options.

Need help choosing a browser to roll out for your employees or finding which privacy features will best enhance your work? Contact the technology experts at Anderson Technologies at 314-394-3001 or info@andersontech.com with all of your questions!

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Working from Home Due to COVID-19: Keep Your Company Data Protected

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Over the past weeks, we’ve worked with many of you to add or increase your work-from-home capabilities as a result of the COVID-19 pandemic. This move not only helps keep our coworkers safe but also our families and the greater community. As our team burns the midnight oil to do our part, our thoughts and prayers go out to everyone affected by this international crisis.

To better assist your work-from-home goals, please be mindful of the dangers of and best practices for remote work.

While social distancing is critical, we must also recognize the risks a remote workforce poses and be vigilant to keep our systems secure. Remote work immediately increases the vulnerability of your company’s cyber security. Suddenly, we’re no longer at one office location with multi-layered security measures in place.  Our surface of attack is exponentially spread into homes that aren’t equipped with enterprise-grade firewalls and onto personal computers that may already be compromised (studies estimate that 1/3 to 1/2 of home machines are).

COVID-19 Scams

Taking advantage of the interest and coverage of COVID-19, cyber criminals are using new tactics in their phishing and malware attacks. Fake coronavirus websites, often with legitimate information from trusted sources, are being created to spread malware. New phishing emails and clickbait links using similar messages are also spreading. Do not trust COVID-19-themed emails, even if they appear to come from governmental sources. If you receive one and think the information may be worth clicking, go instead to the organization’s website. Any official, legitimate updates will be included there.

Avoid falling victim to one of these scams. Follow basic phishing prevention as we’ve explained in our learn page and phishing quiz, and always go to official government sites for coronavirus information.

As with all phishing attempts, never open attachments or links in unsolicited emails. If you know the person who sent it, confirm with them that the email is legitimate first, preferably by means other than email as responses can be faked. When searching for coronavirus information, hover over the link before you click and make sure the URL matches the source it appears to be in search results.

Maintaining Confidentiality

Working from home presents unique challenges to the privacy of your work, but your company’s confidentiality policies and contracts remain in effect no matter where you are. This is especially important if you are subject to HIPAA or other governmental regulations. Keep up to date with all regulatory changes made to accommodate the novel coronavirus situation.

There are measures all remote workers should follow to protect the confidentiality and security of their work space while in a home environment.

  • Always lock your screens when you step away from the computer to keep curious children (or pets) from wreaking unintentional havoc.
  • Work in your own room or create a space away from other members of your household. The space should be isolated enough to avoid onlookers and to conduct work conversations without being easily overheard.
  • When using a company-owned device, keep it locked or turned off whenever you are not with it, and never allow others in your home to use it for any reason.
  • If using a personal device for work, create a separate, password-protected user profile to access company data from. Do not allow others to use this profile.
  • Keep any work papers or confidential information in a safe, preferably locked, place.

Home Network Performance

Home networks, including your internet service, are typically not as reliable as your office IT systems. With the additional load of millions of users across the nation trying to do the same things you are, you will likely face performance issues when working from home. Since home internet often isn’t as fast as your work connection, video conferencing may flake out and remote connections to your office network or devices may lag. The more people taxing your internet with activities such as online learning, streaming, gaming, or video chatting, the more likely you are to have performance issues.

Due to the increased need for high-speed internet to accommodate the sudden influx of both home-based work and schooling, some internet service providers (ISPs) are offering additional speeds for those with no or limited internet access at no extra cost. Others are removing data caps and related fees for those on fixed data plans. If you think you might qualify, contact your ISP for more information.

Home Network Security

Performance isn’t the only potential issue with a home network. Security is a big concern when connecting to the office network from home. Besides the obvious security measures such as having patched, up-to-date computers with strong anti-virus/anti-malware protections, here are a few more tips to securing your home network.

  • Update router firmware if needed.
  • Make sure Wi-Fi has WPA-2 or higher encryption with a strong password (not the default).
  • Update firmware in all IoT (Internet of Things—smart thermostats, cameras, etc.). IoT is often more vulnerable to attack and has been used to infect home networks.
  • Never use default passwords on any internet-connected device.
  • Remove or deactivate all browser extensions not necessary for work. They might seem helpful, but many have tracking embedded in them and some are vehicles for malicious code.
  • Use multi-factor authentication (MFA) whenever available.

Training & Communication

While knowing how to spot phishing and social engineering attacks is essential to network safety, that’s not the only kind of training those who work from home should receive.

Review relevant security and office policies and ensure that you know who to contact if an issue arises. What problems can be resolved by office staff or a coworker, and what problems need to go to IT experts? Work efficiency will suffer if you continually contact the wrong people to resolve your problem. Consider partnering with another team member to check in about potential suspicious activity or emails before reaching out to an IT professional. You may not be alone in experiencing an issue or threat.

 

We’re already taxing our systems and IT personnel; don’t give criminals the edge. Be even more vigilant at home. It’s easy to become relaxed in your own space, but those with malicious intent are also working overtime to capitalize on our situation.

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Anderson Technologies Recognized as a Best Cyber Security Firm for 2020

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Anderson Technologies has been featured by Small Business Monthly as one of St. Louis’s Best IT Firms for the past three years, and this year we are pleased to announce that we made the list for Best Cyber Security Firm in 2020!

A core tenant of Anderson Technologies’ 25 years serving the St. Louis area is our education and employee training approach to cyber security. Beyond the purely technical aspects like security monitoring, system audits, and essential hardware—all key parts of managed IT services through Anderson Technologies—we’ve found that continued education on cyber security risks and solutions is often what makes an impact and keeps an organization safe.

Do you need an expert eye on your organization’s cyber security? Download our FREE Cyber Security Essentials Checklist to see where your organization stands in 2020. For more help, please call us at 314.394.3001 or send us an email at info@andersontech.com for more information.

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Celebrating 25 Years of Anderson Technologies

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This February marks Anderson Technologies’ 25th anniversary providing exceptional IT services for clients in the St. Louis area and beyond. The milestone provides an opportunity to reflect on the company’s journey since its inception and provides a thoughtful lens on how the organization plans to forge a path for the future.

Founding Principals Mark and Amy Anderson met in college as Computer Science majors and started their professional careers in the late ‘80s as software engineers for McDonnell Douglas’ Avionics Laboratories. After several years, their entrepreneurial spirit kicked in and the company was incorporated in February 1995 as an IT consulting firm. “I’ve always enjoyed helping people and being entrepreneurial,” Mark recalls. Like many successful business owners, he has fostered that entrepreneurial spirit from an early age. Growing up in a military family as a seventh grader pushing a lawnmower around the yards of trusting homeowners, he’ll never forget the advice his father brought home from his commanding officer while stationed in Germany: “If in life you always strive to do your very best, work will seek you out.” This became a foundational idea in Mark’s outlook. By demanding honesty, integrity, and excellence in himself, everything else took care of itself. Amy’s strength has always been to implement Mark’s big ideas in a practical and risk-averse way, which fueled the birth of Anderson Technologies.

If in life you always strive to do your very best, work will seek you out.”

Initially the Andersons provided technology consulting to Fortune 500 corporations until the market shifted offshore in the early 2000s. This fueled the company’s move from software engineering to system administration and IT consulting. After the start of the new millennium, Anderson Technologies experienced what Mark and Amy describe as a “quiet decade” while their two children were still young. They gravitated towards custom projects that would serve as the foundation for a new division of the company, Anderson Archival. “We were approached by a client who asked us to do technical project management and archival work for them,” Amy says. “While that was going on, we were also performing system and network administration for a handful of companies and helping with their technology.”

Not only has Anderson Technologies evolved over the course of twenty-five years, but so has the IT industry. “At first there was no such thing as managed services on an ongoing basis, where clients would pay a monthly fee for proactive IT support,” Mark says. Once the IT industry’s standard break/fix model was transformed by the need for vigilant, comprehensive managed services, Anderson Technologies fully embraced and invested in this new way of providing outstanding services to its clients.

“Let’s pivot,” Mark remembers thinking, “to focusing on small and mid-sized businesses who will appreciate a relationship with an IT vendor they can look in the eye and wholeheartedly trust.” Developing this strong client-vendor relationship was the foundation upon which Anderson Technologies built itself.

In order to share this new, proactive managed services approach, the company started by asking small business owners what technical challenges they were trying to overcome—and if it didn’t have a solution for them, the team would find another vendor who could help. “We are known for being an organization who cares and who treats people fairly,” Amy says.

In 2020, Anderson Technologies is focused on growing into a new office space, which is about three times the size of the previous location. “It’s a huge milestone for us,” Amy says. “You can feel the momentum.”

Indeed, the firm blossomed over the last few years alone, nearly doubling in size and welcoming Farica Chang as a partner. For over a decade Farica has been integral to Anderson Technologies. “Farica is extremely talented,” Amy says. “When we make a promise to a client, she along with our wonderful employees, consistently find a way to deliver an exceptional result. Farica is key to the company’s current and future success, and we are so grateful she is now a partner.” Mark agrees. “Farica exemplifies the company’s values so well,” he says. “She’s fearless—there’s nothing she can’t do. Her character, work ethic, and talents have blessed all of us. We wouldn’t be the same company without her.”

Working for Mark and Amy after graduation from UCLA and her professional experience at Fortune 500 companies, Farica notes that the opportunities available as part of a smaller team are immeasurable. “Mark and Amy shared responsibilities with me that I could never have imagined had I been a small cog in the gears of a giant corporation,” she says. “Together we conquered thorny technical challenges and complex project management. They fostered an environment of mutual trust and support—nurtured my development as a leader—and showed me how to care for a client’s needs as we care for our own.”

Together we conquered thorny technical challenges and complex project management.”

Anderson Technologies wouldn’t be where it is today without its people. Each member of the team is a valued piece of the puzzle—offering key unique strengths and devotion to a job well done. “Honestly, I love my work because I love our team,” says Farica. “Even on the busiest days, I know I can turn to anyone for help. Many of my colleagues have been with us for five years or more. I’m so proud of their growth and can-do spirit.”

Mark, Amy, and Farica appreciate this moment to pause and reflect on how vibrant their IT company has become. The last twenty-five years have been busy ones, and they don’t foresee slowing down any time soon. “Our hearts are filled with gratitude,” Mark says. “Gratitude for our wonderful employees, clients, and business partners who have enabled us to realize a dream and together build something truly special.”

Here’s to 25 more years of Anderson Technologies!

For more information about the Anderson firms or to find out how Anderson Technologies or Anderson Archival can provide solutions for your organization, contact us today!

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windows 7 end of life windows 10 upgrade

End of an Era: Saying Sayonara to Windows 7

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January 14, 2020. Today marks the end of an era. As of today, Microsoft no longer offers support for its Windows 7 operating system.

If you’re still hanging on to outdated hardware running Windows 7, you’ll no longer receive updates, attack countermeasures, and security patches.

Your Windows 7 machines—and entire network—will be vulnerable to new breaches, exploits, malware and viruses.

It also means that, starting today, no Windows 7 computer is HIPAA compliant. Using hardware that cannot be protected with patches and updates means the Security Rule is not being followed, and if a breach does occur, you’ll probably be liable.

Anderson Technologies recommends upgrading all Windows 7 machines and other Microsoft offerings that also reach End of Life today, including Hyper-V Server 2008/Hyper-V Server 2008 R2 and Windows Server 2008/Windows Server 2008 R2.

What’s the Big Deal?

Businesses and organizations in every field should take end of support for an operating system seriously. Cyber crime is on the rise, and while many criminals continue to target anyone who will click their bait, many more see the value in targeting vulnerable access points to a network, knowing that the data and additional connections they unlock can really pay off. Recently, hundreds of nursing homes and veterinarians lost access to patient data, and multiple municipalities in Texas were effectively shut down due to their software and cloud providers being compromised by ransomware.

It’s not a question of if you’ll be targeted, but when.

For any business, staying up to date on all security and software patches is an essential part of the electronic era. After today, anyone running Windows 7 is holding the door open for cyber criminals once the newest zero-day threat is identified and exploited. Don’t count on your cyber insurance to cover any ransom or damages you incur in the event of an attack. Many cyber insurance policies require businesses to have certain security measures in order to pay out, and an updated and patched OS is one of the most basic protections you can have.

If you operate in the healthcare vertical, staying up to date is not just important, it’s the law. Under HIPAA, any Covered Entity or Business Associate must comply with the same standards. Having patched and routinely updated hardware is part of HIPAA’s Security Rule, and failure to comply won’t just mean trouble from cyber criminals. The Office of Civil Rights can levy significant fines for businesses that knowingly ignore cyber security guidelines.

In the accounting vertical, operating from an unsecured OS could leave you in breach of the FTC Safeguards Rule, and your client data will be vulnerable.

Staying up to date on all security and software patches is essential when fighting cyber crime. After January 14, 2020, anyone still running Windows 7 is inviting cyber criminals in through an unguarded, open door.

What Options Do I Have?

  • Extended Support for Windows 7. Microsoft’s extended support plan is only available to users running Windows 7 Pro or Enterprise through volume licensing. Contact your IT provider or Microsoft representative to determine if you are eligible. If you are, you can purchase up to three years of extended Windows 7 support, starting at $50-$100 per computer for the first year and doubling in price each year following. This is not a long-term fix, but it could allow you to spread out your upgrades over several years instead of upgrading your equipment all at once.
  • Windows Virtual Desktop. Microsoft is also offering three years of support for free with Windows Virtual Desktop. If you’ve been considering moving to the cloud, this might be a good time to look into Azure and reduce hardware costs.
  • Update OS to Windows 10. If hardware costs are holding you back from getting a fully-supported machine, updating your existing computers to Windows 10 might be the most cost-effective option to remain secure. Unfortunately, many computers running Windows 7 are not capable of efficiently running Windows 10.
  • Upgrade Hardware for Maximum Security. The most secure option moving forward is a secure OS (Windows 10) paired with up-to-date hardware built to run modern software and protect data.

If upgrades just aren’t feasible—maybe essential software isn’t compatible with Windows 10 or you’re operating on Virtual Desktop—security should be at the forefront of your mind. Move forward with updates and upgrades when you can, and until then:

  • Do not connect Windows 7 computers to the internet.
  • Don’t store client data on unsecure systems.
  • Back up your business data daily and make sure these backups are configured to adequately protect them against cyber attacks.

The time to act is now. Don’t be caught with your IT systems wide open to the next cyber attack. Upgrade to Windows 10 before it’s too late. Anderson Technologies can help. Contact us at 314.394.3001 or info@andersontech.com.

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Best IT Firm 2019

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Anderson Technologies has been listed once again as one of St. Louis’s Best IT Firms in Small Business Monthly’s “Best of the Best in Business” feature! The Best in Business – Annual Business Owners’ Guide provides an essential resource for St. Louis business owners, and we are proud and grateful to be honored for the third year in a row and for the chance to serve you!

So far in 2019, our growing team has brought professionalism, honesty, and responsiveness to other small businesses with the goal of implementing robust and secure IT solutions designed to meet your needs.

The Anderson Technologies approach to managed IT services includes dedication to our clients through monitoring and audits, updating essential hardware, and providing continued education on cyber security risks and solutions.

Our team of managed IT service providers delivers long-term, enlightened IT solutions for local small businesses and organizations, as well as many out of town clients.

Being awarded as one of the best IT firms in St. Louis in 2019 is a great honor. We look forward to continuing to serve the St. Louis area as we continue to grow. Thank you for your appreciation and support!

If you would like a free IT consultation or if you are in need of a full network audit, please call us at 314.394.3001 or email us at info@andersontech.com.

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5 Fraud Trends and How to Beat Them: Top Tips to Implement for Cyber Security Awareness Month

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Every October, Cyber Security Awareness Month is a time to learn, assess, and make changes to protect yourself and your business from the latest, most sophisticated dangers. Beyond damages to reputation and production, monetary costs from cyber crime add up in the billions of dollars.

Stay safe and aware this October. Here are five fraud trends that you’ll want to know:

Fabrication

Synthetic identity fraud is a cyber crime long game. First, a hacker procures a social security number by theft or purchase on the Dark Web, and then fabricates an associated name, DOB, email account, or phone number. From there, the fake identity is legitimized and nurtured.

Once a fraudster is able to become an authorized user for lines of credit, a process that typically takes 5 months, the “bust-out” is ready to be executed. This leaves creditors and businesses with dummy accounts filled with credit card maximums, loans, and cell phone/utility plans.

Ransomware

Ransomware can send chills down the spine of any business owner, and for good reason.

Two cities in Florida were forced to pay over a million dollars in aggregate bitcoin ransom after losing access to phone and email systems for multiple weeks. A quick glance at data breach headlines on any given week will reveal SMB attacks as well. Ultimately, ransomware boils down to economics, and it will require a concerted effort by organizations to shift the paradigm, refuse to pay criminals, and protect data before attacks.

Business Email Compromise (BEC)

A sophisticated scam, BEC targets anyone who regularly processes requests for electronic fund transfers. The scammer compromises an email account through phishing or intrusion tactics and requests that transfers of funds or personal information such as W2 forms be sent immediately.

Because the request comes from a familiar face, and may even be routine, this scam is highly effective—and very expensive. As of July 2019, total dollar loss has exceeded $26 billion.

Account Takeover (ATO)

The commoditization of crimeware and “spray-and-pray” techniques have led to a higher frequency in breaches, many of which are executed by non-sophisticated hackers. Solving ATO fraud at the small and medium business level in today’s world requires purpose-driven teams and technologies that can protect your business in a smarter, more efficient way.

Dark Web

Security researchers estimate that in the first half of this year alone, over 23 million credit and debit card details were being sold in underground forums. What’s worse, nearly two out of every three originated in the United States (64%), followed by the UK (7%) and India (4%). Once such data dumps hit the Dark Web, cyber criminals will exchange stolen information and credentials in order to orchestrate damaging fraud schemes.

Now that you know some of the trends in cyber crime, here are several helpful solutions.

Guard yourself and your business against these threats. Here are our Top 12 Cyber Security Tips:

  1. Involve all stakeholders in raising cyber security awareness across your organization.
  2. Backup key data regularly and perform scheduled test restores to ensure their integrity.
  3. Enable multi-factor authentication company-wide and establish and enforce an appropriate password policy for all users.
  4. Install enterprise-grade anti-malware and spam-filtering solutions with anti-phishing capabilities across your network.
  5. Leverage internet content filtering to block phishy websites.
  6. Prepare for cryptojacking attacks.
  7. Purchase SMB security suites that include Dark Web monitoring.
  8. Assess your organization’s cyber security policies and procedures and review annually.
  9. Ensure that all third-party partners have cyber security protocols and policies in place.
  10. Build a cyber security incident response plan and democratize key information.
  11. Bind an appropriate level of cyber security insurance to cover your company in case of a breach
  12. Partner up with expert managed IT services providers to train your employees and implement the above.

Awareness and action go hand in hand. This Cyber Security Awareness Month, contact Anderson Technologies to protect your business from the newest threats, and enhance business functions every day.

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Announcing Our New Partner

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Anderson Technologies and its division Anderson Archival is pleased to announce that our Director Farica Chang is now a partner in the company, becoming partial owner and Principal along with Founding Principals Mark and Amy Anderson.

This exciting news signifies her long-term dedication to the firm. “This is the fitting next step in my commitment to Anderson Technologies and its future,” Farica says. “Working with Mark and Amy for over ten years, we’ve built a company that puts our principles first—focused on providing clients with quality service and dedication to their needs. I have faith in our organization and my team members. I know we all care deeply about each other and the work we do.”

After graduating with honors from the University of California, Los Angeles, in 2008, Farica returned to her hometown to work for the Andersons in St. Louis, Missouri. After only three months as a contract worker, she was promoted to full-time project manager. “Farica is filled with initiative,” Amy Anderson states. “Farica has always had an ownership mentality and is willing to do whatever it takes to deliver excellent results.” An avid learner, she was part of the inaugural class of Harvard’s first computer science certification offered on edX, followed by MIT entrepreneurship classes as well as professional cybersecurity certification from the esteemed technical institution.

“The bar Farica sets for herself and the team is exceptional,” Mark Anderson says. “We are blessed to have Farica’s talents, commitment, gifts, expertise, care, work ethic, dedication, customer focus, and highest standards of quality. She is principled, honest, and fully expresses the values we have set for the company.”

By investing in Anderson Technologies, Farica attests to the longevity and commitment Anderson Technologies has to its employees and clients. “My work continues to be one of the critical pillars in my life after family,” Farica says. “I love what we do—supporting our clients and helping them solve challenging technical issues every day. To have the privilege of working with such talented team members and organizations is a blessing I do not take for granted.”

Congratulations, Farica!

To learn more about Farica’s background, credentials, certifications, and contributions to our company, she invites you to connect with her on LinkedIn: https://www.linkedin.com/in/farica.

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Office Depot Pays for False Malware Reports

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Do you trust your computer’s security to anonymous department store employees?

For many, the low price, high convenience, and ease of taking a home computer or laptop to a store like Office Depot or OfficeMax for maintenance or repair far outweighs any risk that would normally be associated with a stranger sifting through your files. A solid reputation for service makes a free scan from stores like Office Depot seem like the perfect solution to minor computer issues.

Unfortunately, between 2009 and 2016, one corporation violated the trust that comes with that reputation.

PC Health Check

During this time, Office Depot/OfficeMax utilized an application called PC Health Check and ran the program as part of its in-store computer services. The program’s free scan was marketed to check the “health” of PCs by scanning for malware. However, instead of actually checking the computer, if any one of four signs of probable malware were selected by the user, PC Health Check automatically reported the presence of malware and suggested the user pay for PC cleaning and repair.

PC Health Check was licensed to Office Depot and OfficeMax by Support.com, who received a percentage of each purchase. In late March, the FTC reported on their ruling that the companies will now be prohibited from making deceptive claims, and will pay $35 million in fines to the FTC, which the government will then distribute as refunds for fraudulently-triggered purchases.

Exposed!

Ars Technica reported that in November of 2016, this scam was exposed by Jesse Jones of news station KIRO 7 in Seattle. The investigations team ran six brand new computers through PC Health Check, and four of the six were flagged with symptoms of malware, even though the computers had never been connected to the internet. These same computers were found to be malware-free by an independent IT services provider!

After this report, Office Depot/OfficeMax pledged to take appropriate action and pay the agreed-upon fine. According to the FTC, that had not yet happened, though the PC Health Check program’s use was discontinued.

Read about Anderson Technologies’ approach to managed IT services here!

The Takeaway

This FTC ruling should serve as a warning to anyone soliciting unneeded maintenance and repair, but it’s also a warning for consumers. The security of your business machines and network shouldn’t be trusted to just anyone.

Ask questions. What evidence does the IT services expert have for the action they propose? Does the software they utilize for diagnostic purposes have a solid reputation? Have other individuals and businesses experienced positive results after working with the expert or team?

At Anderson Technologies, we recommend cultivating a relationship with your IT services provider over time. The best results come from managed services providers who interact with all levels of your network and computer systems. Of course, emergencies happen, often when we least expect it. In those cases, resist the temptation of a quick fix even from a brand name.

Could you be eligible for a refund from the FTC in this case? Click the Get Email Updates button on their announcement. Seeking an alternative to cookie-cutter IT support? Contact Anderson Technologies and see how we’ve earned our reputation over twenty-plus years.

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