Managed IT Services

Unburden Yourself from IT with a Trusted Partner

Save time, money, and unwelcome surprises with a Managed IT Services Provider (MSP).

72%

of companies contract their IT to a Managed IT Services Provider

source: Deloitte

Technology and cybersecurity can be intimidating and complex. Do you have the time and energy to truly understand it all? Wouldn’t you rather spend that time growing your business?

If you’re going to invest in a technology partnership, you deserve an ally who will communicate with you honestly and clearly – without intimidation through tech jargon. Your partner should advise you by always sitting on your side of the table as a trusted advocate for your business.

At Anderson Technologies, we don’t lose sleep over the success of our company, we lose sleep over the success of yours. We don’t offer a one-size-fits-all solution; we customize an IT strategy tailored for your business needs.

Managed IT Services:
An Entire Team at a Fraction of the Cost

No growing business should feel the panic that strikes when productivity hits a brick wall due to an IT meltdown. Nor should they feel weighed down by tedious hours wasted keeping up with preventative tasks to maintain a robust IT system.

An experienced Managed IT Services Provider takes the hassle out of managing your IT infrastructure.

Our team of IT experts take a strategic approach to understand your business and its unique needs, no matter what they are.

What Do Managed IT Services Providers Do?

A trusted MSP wants to keep your business at the top of its game. A good working relationship with your MSP built on trust allows you to discuss all your concerns and questions, no matter how complex or simple, and get problems resolved quickly. An MSP should be there for you.

An MSP provides you with an entire outsourced IT department. With a team of experts awaiting your call, MSPs can stay ahead of issues before they become problems. They provide layers of protection for a lower price than hiring an IT department.

The expert technicians working for MSPs have a variety of experience to share with different industries, including yours. If a small- to mid-sized business only has the budget for one or two internal IT professionals, the foundation is limited. What happens when one member of the team goes on a vacation or moves to another job? Half of the firm’s knowledge base and expertise is gone. An MSP is present for the long term, with no gaps in coverage and 24/7 availability.

Why Use a Managed IT Services Provider?

A Trusted Resource

Above all, an IT managed services provider must be trustworthy and have your best interests at heart. When looking for the ideal match for your business, carefully research your options. Sign on with an MSP who understands the vision for your company and will help make it the best it can be. Good managed IT services and support brings ongoing technology research, tools, new software and solutions, and awareness of emerging threats and obsolescence issues—like Windows 7 end of support.

Security Peace of Mind

One of the first things an MSP should do for their prospective clients is conduct a complete security audit of their business network. This includes inspections and tests of network hardware, backup systems, software, firewalls, and more. While the biggest concerns are addressed, they maintain your security in the background by using remote monitoring and management software (RMM) and professional services automation platforms (PSA) to stay ahead of attacks and implement updates as soon as possible.

Affordable

While the initial investment in managed IT may seem daunting, the right partner will save you money in the long run. With new, better technology and managed services, your company will save money through greater uptime, more efficient employees, a more secure network, and avoiding the costs associated with a potential ransomware attack and data breach.

MSPs also have access to software options that individual companies might not be able to consider because of cost or because they don’t reach a minimum number of workstations. However, since MSPs maintain services for many clients, they can purchase software in larger quantities and offer them at a better rate.

Custom planning helps with affordability as well. Many MSPs allow you to pay only for what you need. The same goes for cloud services and backup providers, all of which the MSP can manage for you.

Dependable

If you need help fast, MSPs are able to deploy a team at the first sign of trouble. While many IT issues can be resolved remotely, a good MSP is always ready to hit the ground running and assist in any possible way.

Another important benefit of employing an MSP is having a proactive defense against cyberthreats. Ransomware? Hackers? Malware? These are constant threats to businesses, but managed IT services stays ahead of them and is ready to step in immediately in case of a disaster.

Maintaining regular backups is another essential part of managed services. The best way to defend against cybersecurity disasters is to maintain regular backups of your server and files. Inevitably, issues arise, but with reliable backups, whether in the cloud or locally housed, an MSP can get your company back up and running quickly.

Training and Documentation

People occasionally make mistakes. One day, an employee may be rushing to sort through emails, will see one that looks like something from a trusted client, and will click on the link inside, accidentally downloading malware. This example illustrates why employee training is essential. Training can be provided by a managed IT service.

How about your password policy? As hacking software becomes more sophisticated, passwords must adjust to remain secure. An MSP can train your employees and help implement a solid password policy. Your cybersecurity education should be top priority.

What is it like to work with a Managed IT Services Provider like Anderson Technologies?

As you know working from home has its challenges even more so given the current situation… We have to give you and your team credit for building, maintaining, updating the infrastructure and providing the support when we needed it. We have been extremely busy and the last thing we wanted was any disruptions. Everything worked flawlessly. We look forward to the years ahead.

I regularly get messages from our staff about getting great service from Anderson Technologies and that your staff is so helpful and friendly. “For the millionth time, thank you for hiring Anderson Technologies…. [The team member I spoke with] quickly solved my problem, explained what I should do if it happens again, asked if there was anything else he could do to help me, and then thanked me for calling. Really – it’s quite remarkable how nice they are.” Thank you.

It is nice knowing you have an IT partner that has your back. I can’t imagine life without that, or without Anderson Technologies.

I’m so grateful for Anderson Technologies. It’s a relief to know that we have such professionals on our team. They have made my job so much easier, saving us time, upgrading our technology and tightening our computer security levels. They communicate with us in a non-techie way that we can understand without coming off as superior (even though they are).

We feel like the luckiest clients in the world to have the technology back-up that we have with Anderson Technologies. We get so much more for our money–more knowledge and a broader spectrum of expertise than we could ever get if we were to hire just one IT employee.

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Co-Managed IT Services

Customized IT Support Designed for Your Success

While you may not need a Managed Services Provider (MSP) for all your IT work, teaming up with one can give you support and peace of mind when you need it most.

What Is Co-Managed IT Support?

Allow your internal IT team to accomplish more by augmenting specific elements to a trusted partner. Co-Managed IT support creates a partnership between your internal IT team and Anderson Technologies, allowing you to tackle strategic IT projects.

Your IT team will love you for it!

Are You Feeling the Limitations of an Internal IT Staff?

Narrow Expertise

Internal IT teams must work on a variety of IT issues. Your in-house team should handle the day-to-day technical hiccups of the business. This can mean that while all of the basics are handled, the IT team lacks in-depth expertise in specific areas, such as networks, cybersecurity, and infrastructure, that a larger staff can offer.

Limited IT Resources

A small IT team often comes with a small budget as well. This can mean that enterprise-grade IT tools are too expensive to purchase on your own, and some essential resources can only be purchased in bulk. What is affordable to a small IT team may not be enough to keep your business secure and well-maintained for the long-term, which could leave you lacking the correct tools to keep your business safe and could cost you more time or money down the road.

Dependency on One or Two Employees

When your entire IT department consists of one person, you have no IT department whenever they take time off or leave the company. Even if you have an IT team of multiple employees, the loss of one person for a day/week/forever can dramatically interfere with your IT team’s ability to handle the normal workload or emergency situations.

Time-Consuming Help Desk

If an internal staff is dealing with one-off help desk issues, such as printer problems or forgotten passwords, they don’t always have time to work on the essential maintenance of IT systems or perform larger improvements to secure and upgrade your IT infrastructure. This could leave you unprotected to outside attacks or perpetually dealing with smaller computer issues instead of focusing on the big picture. It can also leave your staff stressed and scrambling to try and get everything done.

How Can Partnering with an MSP Help Your Business's IT Team?

Bringing in an MSP to supplement your internal IT team allows your organization to fill skill gaps and ensure full IT coverage in both service and skillset. Without the correct support, your current IT team can suffer as well.

By working alongside an MSP, you won’t have to:

hire a large IT team. An MSP brings a wide array of professional IT staff with different specialties and backgrounds who are ready to handle whatever your business needs.
worry about your IT team members being off-duty or leaving. An MSP ensures your IT support remains covered even if you lose an IT team member.
sacrifice essential maintenance and big projects to keep your employees running day to day. Your IT team can help your employees while an MSP maintains your network, security, and the continuous IT operations that keep your business running.
miss out on the best suite of IT tools. An MSP brings with it the best software and monitoring services that you might not be able to purchase on your own.