The Client Success Approach: Bringing the People Back to Tech
By Client Success Manager Ryenn Gaebler Tech support sometimes gets a bad reputation for being less than personable, to put it kindly. In my experience, businesses outside the tech field tend to look at their IT staff or managed services provider (MSP) with some level of exasperation. Either the technician misunderstands what issue you’re having […]
Byte-Size Tech: You’re Invited to a Webinar that Could Save Your Business
https://vimeo.com/604073580 This Thursday, Sept. 16, Libby Powers of Anderson Technologies and Eric Torres of Datto sit down for a 30-minute educational conversation about the biggest threat to your business today: Ransomware. Learn about the latest threats and real-world solutions to protect yourself. Plus, there’s a chance to win a $250 Visa gift card! And you’re […]
Byte-Size Tech: What Does Successful Onboarding Look Like?
https://vimeo.com/596551834 Ryenn Gaebler of the Client Success team at Anderson Technologies identifies what makes a successful onboarding process, and what you can expect from Anderson Technologies! Related Reading Byte-Size Tech: Painless Transition to a new MSP Good Sports: Partnering with an MSP After a Disruptive Hack Client Success Transcript Ryenn Gaebler: Hey, everyone, thank you for […]
Byte-Size Tech: Internet Provider and IT Provider Not Playing Nice?
What happens when your ISP (Internet Service Provider) and MSP can’t agree on what’s wrong, or who should provide the solution? For a non-profit we spoke with, the solution was a managed IT services provider who could get to the bottom of things and get the job done. Related Reading Is Your Computer Slowing You […]
Growing Together: Looking at a Long-Term IT Partnership
What will your relationship with your managed services provider (MSP) look like in 20 years? As technology continues to leap forward, it can be difficult to imagine what business technology will look like in a year, let alone twenty! What values lead to a lasting MSP partnership? To explore this question, we spoke with one […]
Byte-Size Tech: Painless Transition to a new MSP
Changing Managed IT Services Providers may feel like a messy divorce. But the transition doesn’t have to be painful! In the right hands, transitioning to a new MSP is painless, easy, and organized. Related Reading Byte-Size Tech: Welcome to Managed IT Services Should You Break Up With Your MSP? Downtime Lifeline: One Firm’s Battle With […]
Virtual Landscapes: IT Support from Afar
https://vimeo.com/572222273 Over the last year, organizations in every industry have learned the value of adaptability. Seemingly overnight, business lunches and water cooler chats were replaced with Zoom meetings and virtual desktops in home offices. Connecting with someone across the world now requires the same amount of effort as connecting with someone from the office you […]
Byte-Size Tech: Welcome to Managed IT Services
https://vimeo.com/560024749 Mark Anderson and Libby Powers of Anderson Technologies break down who can benefit from a managed services approach to IT support, and how it is different from an internal IT team, or traditional break/fix IT support. Curious about managed IT services for your business? Reach out today! Related Reading What Is Managed IT Services? 3 […]
Byte-Size Tech: Recovering from a Hack Can Be Pricy
https://vimeo.com/540757857 Libby Powers and Ben Fairbanks of Anderson Technologies dive into a recent new client’s story. This non-profit struggled to deal with a hack of their former server and needed a comprehensive IT solution in one vendor. Now, with a solid foundation, they know their data is protected. Related Reading What Is Managed IT Services? […]
Good Sports: Partnering with an MSP after a Disruptive Hack
https://vimeo.com/572233720 Even if a hack doesn’t bring operations to a screeching halt, the impact has ripples that affect productivity, effort, and an organization’s approach to cyber security and IT. After suffering a breach of their legacy server, a sports nonprofit based in Pennsylvania reached halfway across the country for the right solution. “At the end […]
